Return and Refund Policy

Return & Refund Policy

Effective Date: February 23, 2026

At πΆπ‘Žπ‘’π‘™π‘–π‘£π‘Žπ‘Ÿβ„’, customer satisfaction is our priority. We want every purchase to be a smooth and enjoyable experience. This policy explains our process for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 30 days after your order has been delivered.

To qualify for a return:

  • Items must be unused and in original condition

  • Original packaging and accessories must be included

  • Proof of purchase, such as an order confirmation, is required

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return request, please contact our support team:

Email:
service@yyoramiqy.com

After your return request is approved:

  • We will provide return instructions

  • A return shipping label may be provided when applicable

  • You will receive details on where and how to send your item

Please note: Returns sent without prior approval cannot be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Our team will review the issue and provide an appropriate solution, including a replacement or refund when applicable.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Customized or personalized products

  • Gift cards

  • Clearance or promotional items

  • Products that cannot be returned for hygiene or safety reasons

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

5. Exchanges

For exchanges:

  1. Request a return following the process above

  2. Send back the original item after approval

  3. Place a new order for the replacement product

This helps ensure faster processing and availability of your preferred item.

6. EU Customer Returns

For customers located in the European Union, you may have the right to cancel or return your order within 14 days after receiving your purchase.

Requirements:

  • The product must remain unused and in original condition

  • Original packaging and proof of purchase are required

This right applies in addition to our standard return policy.

7. Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be:

  • Issued to your original payment method

  • Processed within up to 10 business days

Please note that your bank or payment provider may require additional processing time.

If you have not received your refund within 15 business days after approval, please contact us.

8. Return Shipping Address

Please contact us before returning any item. A return authorization or shipping instruction from πΆπ‘Žπ‘’π‘™π‘–π‘£π‘Žπ‘Ÿβ„’ is required before sending your package.

Return Address:

Queens Intertrade
2481 W 80th St
Hialeah, FL 33016
United States

At πΆπ‘Žπ‘’π‘™π‘–π‘£π‘Žπ‘Ÿβ„’, we are committed to providing a simple, fair, and convenient return experience. Your trust and satisfaction remain our highest priorities.